Viper BM200 Dual-Mode RGB Illuminated 2.4G Wireless Bluetooth Transparent Gaming E-Sports Computer Office Mouse

Viper BM200 Dual-Mode Mouse RGB Illuminated 2.4G Wireless Bluetooth Gaming E-Sports Computer Office Mouse Lighting: RGB lighting effect Connection method: 2.4G wireless + Bluetooth 5.0 Packing: 100 pieces/carton Outer box dimensions: 56*36*49CM Gross weight: 12.5KG Net weight: 11KG Mouse dimensions: 113X58X25MM Box dimensions: 15.5*9*4CM Mouse weight: 70 grams Weight with box: 110 grams Quality issues 1. If the product has a quality issue that is not caused by human damage, the buyer can accumulate the defective products until a certain quantity is reached, then return them all at once for replacement. The exchanged products will be sent back together with the next order. 2. Please send us the product that needs repair, and kindly provide the correct and detailed information about the contact person's name, address, phone number, and the issue with the product. We will return the product to you according to the contact address you provided. 3. The return shipping cost will be split in half, with each party paying their own half. We refuse to accept items paid on delivery. Exchange issue: 1. Different products have corresponding warranty periods, which are generally from 3 months to 1 year.If quality issues arise during the warranty period and the damage is not caused by human error, a new product can be provided depending on the degree of damage to the exterior.The warranty period is subject to the validity period indicated on the warranty label affixed to the product. Note: During the warranty period, please keep the warranty label clear, intact, and free from any damage caused by human action. 2. For buyers of products that are not selling well, the prerequisite for a return or exchange is that the goods must remain intact without any signs of damage or wear. The buyer must contact our staff for resolution within 15 days of receiving the goods, and the shipping cost is borne by the buyer.If the product has no quality issues within the specified time, it cannot be returned or exchanged. 3. Damage caused by human error or damaged packaging is not eligible for return or exchange; special circumstances may be negotiable. 4. If the buyer encounters any issues upon receiving the product, such as incorrect product model or missing accessories, they need to contact us within 24 hours of signing for the delivery Transaction Description: 1. For small quantities of single items, you can directly place an order and transfer the payment to Alipay without needing to notify the shop owner. The shop owner will ship the items promptly according to the information you provided. If the shipping fee is insufficient, the shop owner will notify you online to pay the remaining fee before shipping. 2. If you need to purchase multiple items, please contact the store owner to adjust the shipping fee. If multiple items are purchased and shipped together without exceeding the weight limit, only one actual shipping fee will be charged 3. The shop owner cannot be online 24 hours a day, but we will respond promptly once we are online; if it's urgent, you can contact us by phone or text message. 4. If you choose standard shipping, please be patient. It usually takes about 7-14 days to arrive after dispatch; if the item has not arrived within 30 days, you can consult us for a solution. 5. Our store generally uses Shentong Express, Aneng, and Xinfeng Logistics for shipping. If you need delivery to other areas or wish to choose a different shipping method, please contact us before placing an order to discuss the details. 6. Before making a purchase, customers should try to contact us by phone if they have any questions. We can respond quickly to your phone inquiries.Because there are too many online customers, we may not have enough time to answer complex technical inquiries online. If you find any issues after receiving the goods, please contact the seller promptly, and we will resolve them as quickly as possible After-sales service! You can leave a message online or call us! 7. Please carefully review all items before making a purchase. If you have any questions, please ask before buying. Please do not make it difficult for the seller by claiming the item is not as good as imagined or is not suitable after receiving it. 8. The buyer should provide an accurate delivery address, recipient name, and contact information.If the delivery information is incorrect, resulting in the item not being delivered or being delayed, all resulting losses shall be borne entirely by the buyer. 9. The buyer should first open and inspect the goods on-site with the staff of the logistics post office, trucking company, or courier service to confirm the quality and quantity of the goods are accurate and correct before signing for receipt. Signing indicates that the goods have been delivered and have been accepted by the buyer. Signature by a third party is the same as personal signature for confirmation.If there are issues with the quantity or quality of the goods, the buyer should request the logistics company to issue a valid certificate on the spot, take photos of the scene, and promptly contact our store. Our store will handle the matter at its discretion. 10. Warranty and after-sales service If there is a quality issue within 7 days of receiving the product purchased from our store, please contact the store owner promptly. We will replace the product with a brand new one for the buyer without charging for return shipping. If there is a quality issue within 3 months, each party will bear their own shipping costs. After 3 months, the buyer is responsible for the return shipping costs for warranty repairs.