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Quality Issue Disclaimer: If you encounter quality issues or dissatisfaction, just contact our customer service, and we will proactively and objectively help you resolve them without avoiding responsibility! Giving negative reviews at every turn is unhelpful for both sellers and buyers.Help you solve practical problems and improve our service level.Achieving a win-win situation is the goal. If you find any quality issues after receiving your order, please contact our after-sales staff within three days of receiving the goods. Take photos of the problematic items with a digital camera, name the photos with the item number, and send them to our after-sales team for verification.Please note that sending photos must be done within three days of receiving the goods; any delays will not be accepted.Requests for returns without sending photos will not be accepted.We will provide a response within 24 hours after receiving your after-sales request.The processing results are divided into two types: returns and exchanges and direct refunds. Disclaimer 1: Quality issues are defined as problems where the product cannot be worn at all due to errors in the manufacturing or assembly process.The specific conditions include the following: severe rusting, breakage, large areas of discoloration and fading, missing diamonds, lack of accessories, and other issues that significantly affect wearability.We hope customers can understand minor flaws that do not affect wearing. Jewelry has the characteristics of fashion and trendiness, and some minor flaws that do not affect wearing are inevitable.We do not promise returns or exchanges for minor defects. After confirmation by the after-sales service, you can mail the goods with quality issues back to our company. Please discuss the specific mailing method with the after-sales specialist. We will cover the postage due to quality issues. You need to advance the postage first, and we will credit it to your account after receiving the goods.We do not offer separate shipments for returns or exchanges; exchanges will be included with your next order.Note: Our company does not accept returns via regular mail.When sending, please leave a small note with your name and phone number in the email, and write the details of the goods in a list format for us to verify after receiving them. If you do not provide this information and return the goods, we will not accept it.At your own risk.Please understand! Statement 2: For a pleasant cooperation, please open and inspect the package in the presence of the courier.If there are any major issues, such as extensive damage, water ingress, being stepped on, etc., please refuse the package.If there are quality issues with any individual products, please take photos and send them to customer service for handling. Please view after-sales issues with understanding; we don't want to cause you any trouble because most after-sales problems actually occur during the delivery process. We have been deeply troubled for a long time. However, for your shopping satisfaction, we still take responsibility for most of the courier's mistakes.